Do you encourage language learning with compliments or criticism?

Create a safe learning environment

A language learner who feels insecure will be less daring to speak. A colleague who is afraid of being judged will block and miss valuable practice opportunities. So how can you help? By creating an environment where making mistakes is okay and progress is encouraged.

“Create a comfort zone so that your colleague dares to step out of his or her 'language comfort zone.'”

Compare these two responses:

“Good that you are trying to speak Dutch, but you are still making too many mistakes.” (This discourages and puts a brake on the learning process).

“Great that you are speaking Dutch! I notice that you are daring more and more.” (This increases self-confidence and encourages further practice).

Still want to remain efficient during a busy meeting? Then kindly suggest switching briefly to English and then back to Dutch. This way you help your colleague without interrupting the learning process.

Criticism or feedback?

Criticism can be discouraging, while focused feedback helps. The difference is in the way you deliver your message.

Criticism: “You make a lot of mistakes.” (This is generic, negative and doesn't help).

Feedback: “If you don't know a word, feel free to say it in English. I'll help you with the translation.” (This is constructive and motivating.)

Do you notice your colleague making a mistake that makes communication difficult? Then help in a friendly way by providing the correct wording.

By regularly complimenting your colleagues on their use of language:

• You increase their self-confidence
• Keep their motivation high
• Reduce the fear of making mistakes
• Encourage correct and natural language use: when someone receives positive feedback when using certain words or phrases, they are more likely to continue using them, thus embedding the language faster.

So ... who are you going to give a language compliment to today?